Orders
How do I place an order?
Just choose the item you like, select your size or color if needed, and add it to your cart. When you are ready, go to checkout and enter your shipping and payment details.
Will I get an order confirmation?
Yes. After your order is placed, you should receive an order confirmation by email, SMS, or on-screen confirmation. Please make sure your contact information is correct at checkout.
Can I change my order after placing it?
Please contact us as soon as possible if you need to change your order. If your order has already been processed or shipped, we may not be able to make changes.
What if I entered the wrong shipping address?
Please contact us right away at support@sjsboutique.com or call +1 (505) 639-2392. If your order has not shipped yet, we will do our best to help. SJS Boutique is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping addresses.
Payment
What payment methods do you accept?
We accept Mastercard, American Express, Visa, Google Pay, Apple Pay, and Cash on Delivery where available.
Is Cash on Delivery available?
Cash on Delivery may be available for selected locations and eligible orders. If it is available for your order, you will see it at checkout.
Is my payment safe?
Yes. Online payments are processed through secure payment providers. We do not store your full card details on our website.
Why was my payment declined?
A payment may be declined because of incorrect card details, insufficient funds, bank security checks, or payment provider restrictions. You can try again or use another accepted payment method.
What should I do if I was charged twice?
Please contact us with your order number and payment details. After we review the issue, any eligible duplicate payment will be refunded.
Promo Codes & Discounts
How do promo codes work?
Promo codes and special discounts are applied at checkout. The product page shows the regular price, and your final total will update at checkout after a valid promo code is entered or applied.
Why is my discount not showing on the product page?
Some discounts only appear at checkout. Please enter your promo code during checkout to see your final discounted total.
Can I use more than one discount code?
Discounts usually cannot be combined unless we clearly state otherwise.
What if my promo code is not working?
Please check that the code is typed correctly and has not expired. Some promo codes may apply only to selected items or may require a minimum order amount.
Shipping
Where do you ship?
We currently ship orders within the United States only.
Do you offer free shipping?
Yes. We offer free standard shipping on eligible orders shipped within the United States.
How long does it take to process my order?
Orders are usually processed within 1 to 3 business days after your order is placed and payment is confirmed.
What is your order cutoff time?
Our order cutoff time is 7:00 PM Pacific Standard Time (PST). Orders placed before the cutoff time may begin processing the same business day. Orders placed after the cutoff time may begin processing on the next business day.
How long does delivery take?
After your order is processed, delivery usually takes 5 to 7 business days.
What is the total estimated delivery time?
The total estimated delivery time is usually 6 to 10 business days, including order handling and delivery time.
Do you ship on weekends?
Orders are fulfilled Monday through Friday. Carriers usually deliver Monday through Friday, but weekend or holiday delivery may depend on the carrier and your location.
Will I receive tracking information?
Yes. Once your order ships, we will send a shipping confirmation email with tracking information when available. Please allow some time for the carrier to update the tracking details.
What if my package is delayed, lost, or damaged?
Please contact us so we can help review the issue. If your item arrives damaged, please keep the product, packaging, and photos of the damage so we can assist you properly.
Returns & Refunds
What is your return policy?
We accept returns on eligible items within 30 days of the delivery date.
What condition should the item be in?
Returned items must be new, unused, unopened where applicable, in the original packaging, and include all original tags, labels, and accessories. Items that show signs of wear, use, washing, damage, stains, odors, alteration, or missing packaging may not be accepted.
How do I start a return?
Please contact us first before sending anything back. Email support@sjsboutique.com or call +1 (505) 639-2392. Please include your order number, full name, item name, and the reason for the return.
Do I need to contact you before returning an item?
Yes. Please do not send any item back without contacting us first. We will provide the return instructions.
Who pays for return shipping?
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is due to our error, such as a wrong item or defective item.
Do you charge a restocking fee?
No. We do not charge a restocking fee.
How long does it take to receive a refund?
Once we receive and inspect your returned item, we will let you know if your refund is approved. Approved refunds are processed to the original payment method within 10 days after we receive and inspect the return. Your bank or payment provider may take extra time to post the refund.
Can I exchange an item?
Exchanges may be accepted depending on product availability. Please contact us at support@sjsboutique.com. If the item you want is not available, we may offer a refund instead.
What items cannot be returned?
Some items may not be eligible for return, including final sale items, gift cards, personalized or custom items, used items, worn items, washed items, altered items, damaged items, items without original packaging or tags, and health, hygiene, or personal care items where applicable.
What if I received a damaged, defective, or incorrect item?
Please contact us as soon as possible at support@sjsboutique.com. Include your order number and photos of the item and packaging so we can review the issue.
Products & Sizing
How do I choose the right size?
Please check the product details before placing your order. If you are unsure, choose the size that gives you the most comfortable fit.
Will the product color look exactly like the photo?
We do our best to show product colors clearly. Colors may look slightly different because of lighting, photography, or your screen settings.
What if an item is out of stock?
If an item is out of stock, it may become available again later. Please check back on our website or contact us for help.
Contact Us
How can I contact SJS Boutique?
You can contact us by phone or email.
Phone: +1 (505) 639-2392
Email: support@sjsboutique.com
What is your store address?
SJS Boutique
2130 San Mateo Blvd NE, Suite D
Albuquerque, NM 87110
United States
What are your support hours?
Thursday–Saturday: 11:00 AM – 5:00 PM
Sunday: 11:00 AM – 3:00 PM
Monday–Wednesday: Closed
Messages received outside support hours will be reviewed during the next available business day.