Thank you for shopping with SJS Boutique. We want you to be happy with your purchase. Please read our return and refund policy carefully before placing an order.
Return Eligibility
We accept returns on eligible items within 30 days of the delivery date.
To qualify for a return, items must be:
- New and unused
- Unopened, where applicable
- In the original packaging
- With all original tags, labels, and accessories included
- In the same condition as received
Items that show signs of wear, use, damage, washing, alteration, stains, odors, or missing packaging may not be accepted for return.
Return Window
Customers have 30 days from the delivery date to request a return.
Return requests made after 30 days may not be accepted.
Return Method
Returns are accepted by mail.
To begin a return, please contact us first:
Email: support@sjsboutique.com
Phone: +1 (505) 639-2392
Please include your order number, full name, item name, and the reason for the return.
Return Label
A return label may be included in the package. If a return label is not included, please contact us for return instructions before sending any item back.
Customers should not return items without contacting us first.
Return Shipping
Customers are responsible for returning the item unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return is due to our error, such as a wrong item or defective item.
Restocking Fee
We do not charge a restocking fee.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method.
Refunds may take up to 10 days to be received, depending on your bank or payment provider.
Exchanges
We may accept exchanges depending on product availability.
To request an exchange, please contact us at: support@sjsboutique.com
If the requested item is not available, we may offer a refund instead.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible at: support@sjsboutique.com
Please include your order number and photos of the item and packaging so we can review the issue.
Non-Returnable Items
Some items may not be eligible for return, including:
- Final sale items
- Gift cards
- Personalized or custom items
- Used, worn, washed, altered, or damaged items
- Items without original packaging or tags
- Health, hygiene, or personal care items, where applicable
If an item is marked as final sale, it cannot be returned or refunded unless it arrives damaged, defective, or incorrect.
Refund Processing Time
Approved refunds are processed within 10 days after we receive and inspect the returned item.
Please allow additional time for your bank or payment provider to post the refund to your account.
Country Coverage
This return and refund policy applies to orders shipped within the United States.
Contact Information
SJS Boutique
2130 San Mateo Blvd NE, Suite D
Albuquerque, NM 87110
United States
Phone: +1 (505) 639-2392
Email: support@sjsboutique.com
Support Hours
Thursday–Saturday: 11:00 AM – 5:00 PM
Sunday: 11:00 AM – 3:00 PM
Monday–Wednesday: Closed